Umang Narula, Advisor Ladakh on April 20 reviewed the functioning of COVID 19 Command Center Control Room and connectladakh.gov.in portal at the UT secretariat.

He interacted with the officers and staff of the control room and enquired about its functioning. Tashi Tsetan & Dr.T. Thinless, Nodal Officers of the control room briefed the Advisor that apart from the submission of timely daily reports to various ministries of the Government of India and senior officers of the UT Administration, the control room addresses the local grievances of the people of Ladakh regarding the requirement of food supplies, ambulances and home delivery of essential supplies etc. 

The grievances are raised by the public on the dedicated WhatsApp number (8803699624), phone number (01982-258960-61-62) of the control room and also through email (utladakhcovid19@gmail.com). It was informed that a total of 150 grievances received by the control room were attended and action required was taken.
 
Saugat Biswas, Divisional Commissioner Ladakh also briefed the Advisor that apart from dedicated officers, the UT control room is supported by NCC volunteers and a dedicated call centre. The call centre makes the call to the home quarantined people on a daily basis to check their health status. 

He also presented the status of functioning of the portal, connectladakh.gov.in which is emerging as the leading interface between the Ladakhis living outside Ladakh and the UT Administration for addressing their grievances. Nodal Officer from the Information Technology Department Sedol informed that till date 6,088 residents of Ladakh have registered on connect.ladakh.gov.in portal and 928 grievances have been received through the portal, out of which 908 grievances stand redressed.
 
Biswas apprised the Advisor that all such grievances which require personal intervention and liaison with the state authorities of the host state are referred to concerned liaison officers who resolve the issues through personal intervention. Issues such as essential food supplies, health care attention, appointment with doctors, free ambulances, provisioning LPG are a few of the many grievances that stand redressed.
 
Advisor Narula suggested a few value additions in the portal to make it more effective. He instructed for daily submission of summary reports of the grievances redressed through the portal.